Privacy Policy

We collect the following categories of personal information:

• Contact and account information: your name, email address, shipping and billing address, phone number, and login credentials.
• Order information: payment details (processed by our payment provider, not stored on our servers), order history, and delivery details.
• Rewards and referral information: your points balance, tier status, referral code, and referral activity.
• Usage information: pages visited, browser type, IP address, and how you interact with our marketing emails and the Site.
• Communications: messages you send us through email or contact forms.

We collect information directly from you (when you create an account, place an order, or contact us), automatically through cookies and similar technologies when you use the Site, and from service providers who help us operate the Site (such as our payment processor and analytics providers).

We use personal information to:

• Process and fulfill orders, and provide customer support.
• Operate the Elion Rewards program, including tracking points, tier status, and referrals.
• Maintain and improve the security and functionality of the Site.
• Send order-related communications and, where you've consented, marketing communications.
• Comply with legal obligations and enforce our Terms of Service.

We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how the Site is used. We also use analytics and advertising tools, which may set cookies to measure the performance of our marketing. Most browsers let you block or delete cookies through their settings; doing so may affect how parts of the Site function, such as your cart.

We only send marketing emails to people who have consented to receive them, in accordance with Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link, and you can withdraw your consent at any time by using that link or by emailing hello@elionsciences.com. We'll still send transactional messages related to your orders or account regardless of your marketing preferences.

We disclose personal information only in these circumstances:

• Service providers: companies that help us operate the Site and fulfill orders, such as payment processors, shipping carriers, and email and analytics providers, under confidentiality obligations.
• Legal and safety reasons: where required by law, to enforce our Terms, or to protect the rights, property, or safety of Elion, our customers, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.

We do not sell personal information to third parties.

We keep personal information only as long as needed for the purposes described in this Policy, or as required by law, and delete or anonymize it afterward.

Under PIPEDA and applicable provincial privacy laws, you have the right to access the personal information we hold about you, ask us to correct inaccuracies, and withdraw consent for uses based on consent (such as marketing), subject to legal and contractual restrictions. To exercise these rights, email hello@elionsciences.com. We may need to verify your identity before responding.

If you're a resident of Quebec, you also have rights under Quebec's Act Respecting the Protection of Personal Information in the Private Sector, including the right to portability and the right to lodge a complaint with the Commission d'accès à l'information du Québec.

If you're not satisfied with how we've handled your request, you can file a complaint with the Office of the Privacy Commissioner of Canada.

Some of our service providers, including hosting and analytics providers, may store or process personal information outside Canada, including in the United States, where it may be subject to the laws of that jurisdiction. We take reasonable steps to ensure our service providers protect your information consistently with this Policy.

The Site is not directed at children, and we don't knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us and we'll delete it.

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

We may update this Policy from time to time. We'll revise the "Last updated" date above and, where changes are material, provide additional notice such as a banner on the Site.

Questions, requests, or complaints about this Policy can be sent to hello@elionsciences.com.